The link above is for a fillable CAREgiver of the Moment card. Staff can submit cards to recognize a fellow CAREgiver for living out our mission and meeting and exceeding our CARE values. Each card that meets the criteria for “above and beyond”, serves as a nomination for the new 5-Star CAREgiver Award. The recipient of this monthly award will be randomly selected from those cards. The recipient will be acknowledged in the Hospital Newsletter and on social media, celebrated with free dessert in the cafeteria, and will also receive other special rewards.
How to demonstrate values in patient care
Values of McPherson Hospital will be demonstrated by our words, our actions and our attitudes. "Positive" and "caring" are two simple words that will govern every interaction we have with patients, family and other customers of McPherson Hospital.
- We will treat others as they would like to be treated.
- We will maintain patient, resident and employee confidentiality and respect at all times.
- We will make appropriate eye contact while offering assistance and caring.
- We will offer McPherson Hospital maps and escort customers to guide them throughout the hospital and the clinic.
- We will use kind, courteous, simple language and appropriate body language.
- We will answer the telephone within three rings and transfer customers politely, promptly and professionally.
- We will respond to requests – in person or electronically – promptly, responding the same day request is made or within twenty-four hours.
- We will strive for quality and consistency in all we do, and we will maintain integrity by trying to do what we say we will do, when we say we will do it. And when we fail to do so, we will apologize.
- We will wear a nametag and introduce ourselves, our role, and purpose.
- We will ensure patients wait no more than fifteen minutes for their appointment without being informed of the reason and offered options.
- We will be creative and cost efficient – a good steward – in use of resources.
- We will be committed to keeping the physical environment neat, clean and organized.
- We will be committed to learning to improve our skills, maintain a great attitude and make meaningful contributions to our team.
- We will be a positive spokesperson for the healthcare system, representing our co-workers and ourselves positively when we are in the communities we serve.
- We will take problems to our supervisor as appropriate, offering solutions to those problems.
The Medical Education Network Sites are an integral part of the School of Medicine’s mission to implement rural health initiatives throughout the state of Kansas.